Terms of Service

By creating an account or otherwise using Bluebridge (the “Service”), you agree to these Terms of Service (the “Terms”) and to our Privacy Policy. If you do not agree, do not use the Service.

Bluebridge is a coordination tool for tennis officiating. It lets event assignors post matches, lets officials apply for and accept assignments, and lets referees and assignors record match reports.

For events posted by third-party assignors, Bluebridge is not an officiating association or a certifying body. For those events, we do not schedule matches, set rates, collect payment, or guarantee that anyone will be assigned to or paid for any given match, those decisions sit with the assignor or the entity they represent.

Bluebridge-operated events. Bluebridge also operates certain tournaments and events of its own, and in those cases Bluebridge (or a Bluebridge affiliate) acts as the assignor and pays officials on the terms posted for that event. For Bluebridge-operated events, the “assignor” referenced throughout these Terms is Bluebridge itself, and references in these Terms to obligations between “assignor and official” describe the relationship between Bluebridge and the official for that engagement.

Assignors may use Bluebridge to coordinate officiating for events that are sanctioned, organized, or affiliated with third-party organizations, including without limitation the United States Tennis Association (USTA), the Intercollegiate Tennis Association (ITA), the National Collegiate Athletic Association (NCAA), the International Tennis Federation (ITF), Universal Tennis Rating (UTR), and other national or international governing bodies, leagues, conferences, associations, tournaments, or sanctioning entities (collectively, the “Third-Party Organizations”).

Bluebridge LLC is an independent software provider and is not affiliated with, sponsored by, endorsed by, certified by, licensed by, approved by, or in any way officially connected to any of the Third-Party Organizations. The use of any Third-Party Organization's name, trademark, logo, abbreviation, or sanctioning designation on the Service is for descriptive, identification, or informational purposes only, for example, to indicate that an assignor has represented that an event is sanctioned by that organization, and does not imply any sponsorship, endorsement, partnership, joint venture, agency, or affiliation with that organization, nor any verification by Bluebridge that the event is in fact sanctioned, recognized, or compliant with that organization's rules or requirements.

All trademarks, service marks, trade names, and logos referenced on the Service that belong to Third-Party Organizations remain the exclusive property of their respective owners. Bluebridge claims no rights to such marks, and nothing in these Terms grants you any right to use any Third-Party Organization's marks.

Any rules, codes of conduct, certifications, ratings, insurance requirements, sanctioning fees, or eligibility standards imposed by a Third-Party Organization are matters between you (and any event organizer or assignor) and that Third-Party Organization. Bluebridge does not adopt, enforce, interpret, or assume responsibility for compliance with any such requirements, and disclaims any liability arising out of or relating to your compliance or non-compliance with them.

You must be at least 13 years old to use the Service. You agree to provide accurate information when creating your account, to keep your password confidential, and to be responsible for all activity that occurs under your account. Bluebridge is currently invite-only; we may decline or revoke access at our discretion. Accounts are personal, you may not share, sell, or transfer your account.

The Service has the following roles:

• Officials apply for assignments, accept or decline assignments, file match reports, request release from accepted assignments, and mark calendar dates as blocked when they are unavailable. The platform respects calendar blocks across assignor-side flows.
• Assignors create events and matches, review applications, assign and unassign officials (either by acting on a pending application or by directly picking an official from the platform-wide directory), batch and publish assignment changes via the “Publish changes” and “Share schedule” controls, and approve release requests.
• Viewers hold a per-event, read-only seat granted by an assignor. Viewers can read the officials roster for the event, including officials' names, emails, and phone numbers (where provided), and may opt in to per-event reminder emails. Viewers do not apply for, accept, decline, or otherwise modify assignments and do not see events outside the specific ones they have been added to.
• Administrators operate the platform and may access account, event, and report data for support, abuse-prevention, or compliance purposes.

The viewer role is a coordination convenience for coaches, athletic directors, and support staff who need to see who is officiating a specific event. It is not a general directory, and it does not confer any authority over the event.

• Per-event, read-only access. A viewer seat is granted on a specific event and applies only to that event. You may not use information obtained through a viewer seat to access, contact, or coordinate around any other event you have not been granted access to.
• No assignment authority. Viewers have no rights to apply for assignments, accept or decline offers, file or edit match reports, or change any detail of the event. The viewer's presence on the event page is informational only.
• Respectful use of contact info. You agree to use the names, emails, and phone numbers of officials and assignors made available through your viewer seat only for legitimate communication relating to the event for which access was granted. You may not use that information to spam, solicit, or market to officials, share it outside the legitimate support team for that event, or add it to any list or directory.
• No re-sharing of viewer-only views. The event page accessible to a viewer is not intended for wider distribution. You may not share screenshots, exports, or copies of the roster outside the people directly supporting the event.

The assignor who granted a viewer seat may revoke it at any time, for any reason or none, by removing the viewer from the event. Revocation takes effect immediately: the viewer loses access to the event page, the officials roster, and any pending reminder emails for that event. A revoked viewer has no recourse to data that was previously accessible through the seat, and is not entitled to a copy of the roster or other event details after revocation.

Viewers may opt in, on a per-event basis, to a reminder email sent a chosen number of days before each date on the event. Opting in is an explicit, affirmative choice made on the event page. The reminder email includes the date and time of the upcoming match (or tournament day), the officials roster for that date, and the assignor's contact info; it is delivered by a once-daily job.

Because the reminder is an explicit opt-in, it is sent independent of the general email-notification toggles in your profile. You may change the cadence or turn the reminder off at any time from the event page; the change applies on the next daily run, so a reminder already queued for that day may still be sent.

You agree not to:

• Attempt to gain unauthorized access to the Service or to other accounts.
• Scrape, harvest, or bulk-extract data (including contact information of other users).
• Use the Service to send unsolicited messages, harass, or impersonate another person.
• Post unlawful content, content that infringes another party's rights, or content that violates the rules of a governing body (e.g. USTA, ITA, NCAA).
• Interfere with or disrupt the operation of the Service, including by sending malformed requests or stress traffic.
• Use the Service in a way that creates risk to other officials, assignors, players, or to Bluebridge itself.

Officiating happens under the rules of governing bodies such as USTA, ITA, and the NCAA. You agree to follow the applicable codes of conduct and certification requirements when you use Bluebridge to apply for, accept, or work assignments. Bluebridge does not certify officials and does not verify that you hold any particular certification or rating.

Bluebridge does not perform background checks on users, verify identities, confirm officiating certifications or ratings, validate liability insurance, or independently confirm that posted events are real or properly sanctioned. You are solely responsible for evaluating the assignors, officials, events, players, and venues you interact with through the Service, and for satisfying yourself that any assignment is appropriate for you.

Officiating tennis involves inherent risks, including risks of physical injury (from balls, falls, weather, equipment, other on-court personnel), travel-related risks, and risks from interactions with players, coaches, parents, and spectators. You acknowledge and assume all such risks when you accept an assignment through the Service. Bluebridge is not present at, and has no control over, the matches or venues you officiate.

An assignment created on Bluebridge is an agreement between the assignor (or the entity they represent) and the official. Where the assignor is a third party, Bluebridge is not a party to that agreement; compensation, scheduling, cancellations, no-shows, late arrivals, performance standards, dress code, and disputes are handled directly between the assignor and the official, and Bluebridge has no obligation to mediate or to enforce any such agreement, and provides no guarantee of work, pay, or performance for those events.

Bluebridge-operated events. For the subset of matches and events that Bluebridge itself operates and for which Bluebridge has agreed to pay officials directly, Bluebridge acts as the assignor and the payor. Pay for those matches follows the rate, timing, and other terms posted on the event at the time the official accepts the assignment. Under the work-a-match-or-event, no-cancel policy, pay is earned when the official works the match, and Bluebridge may pause or adjust pay for matches that the official did not work or for which the related records appear to be inaccurate, subject to applicable law and any dispute the official raises in good faith. Officials engaged for Bluebridge-operated events are independent contractors; this paragraph does not create an employment relationship between Bluebridge and any official.

Officials use Bluebridge free of charge. Assignors and tournament directors who need write access — creating events, assigning officials, publishing schedules, managing groups, or seating co-assignors — must hold an active paid plan (Basic or Premium) or a per-program license (for Division I programs). The current tier list and price for each plan lives on /pricing and is the price you’re agreeing to when you check out.

Payment processor. Subscription billing runs through Stripe, Inc. When you start or modify a paid plan you complete checkout inside Stripe’s hosted surfaces (Checkout and the Customer Portal). Bluebridge does not store your card number, CVV, or bank account information — Stripe collects and holds those directly under its own security and privacy practices. Bluebridge stores only the plan kind, plan status, renewal / trial dates, and Stripe customer identifier returned to us by Stripe’s webhook.

Free trial. Paid assignor plans include a one-week free trial unless otherwise stated at the time of purchase. The trial ends automatically and your card is charged the first subscription fee on the trial-end date unless you cancel before then via the Customer Portal. We email a reminder before the trial ends.

Renewal and cancellation. Monthly and annual plans renew automatically at the published price for the next billing cycle until you cancel. You can cancel at any time from Profile → Plan, which opens the Stripe Customer Portal; cancellation takes effect at the end of the current paid period and your access remains available until then. We do not pro-rate refunds on partial periods, and once a billing cycle has started its fee is non-refundable except where required by applicable law. Annual plans canceled within seven (7) days of the initial paid charge are eligible for a full refund of the most recent annual payment if you have not actively used paid features in the interim — email albert@joinbluebridge.com to request one.

Failed payments. If Stripe fails to capture a renewal payment, your plan enters a past-due grace period during which we attempt to recover the charge per Stripe’s standard retry schedule. If the charge is still uncollected at the end of that grace period, paid features are suspended until the outstanding balance is cleared. Your data is retained throughout, so resuming the plan restores access.

Co-assignor seats. Every co-assignor on an event must hold their own active paid plan. The event owner’s subscription does not extend write access to anyone they designate as a co-assignor; each co-assignor is billed individually. Removing a user from your co-assignor list does not terminate their separate subscription.

Price changes. We may change subscription prices for future billing cycles. If we do, we will notify you by email at least thirty (30) days before the change takes effect. Continued use of paid features after the effective date constitutes acceptance of the new price; if you do not accept it, you may cancel before the change takes effect to avoid the new charge.

Taxes. Subscription prices are exclusive of any applicable sales, use, VAT, or similar taxes. Where Stripe is required to collect tax on our behalf based on your billing location, that amount is added at checkout and shown on the receipt Stripe issues you.

Division I auto-billing. Division I tennis programs are sold under a separate per-program license at the rate posted on /pricing (currently $99 per program per year). An assignor on a Basic or Premium plan who creates — or co-assigns, or otherwise administers — an event that constitutes a Division I tournament, dual match, or any other ITA Division I sanctioned event (including ITA Fall Championship Series, ITA Conference Masters, ITA Kick-Off Weekend, ITA Indoors, ITA Regionals, and any other ITA Division I sanctioned competition that appears on the official ITA list of Division I programs at itatennis.com, except for the ITA Summer Circuit), agrees that Bluebridge may automatically charge the payment method on file in their Stripe Customer account the per-program license fee for each Division I program involved in that event, in addition to (and not in lieu of) their existing Basic or Premium subscription fee. The license is billed once per program per calendar year regardless of how many Division I events that program runs.

Division I detection and notice. We identify Division I events by matching the event’s sanctioning org and / or the programs / institutions named on the event against the publicly available ITA Division I program list. We will email you at the address on file when we apply a Division I per-program charge, including the event id, the program name(s) triggering the charge, and the amount; you may dispute the determination by replying within seven (7) days. If you reasonably believe an event was mis-identified as Division I, do not initiate a chargeback — email us first under the “Disputes and chargebacks” paragraph below.

Comp accounts. Bluebridge occasionally grants “comp” plans (full paid functionality without a Stripe subscription) for partners, pilots, or operational reasons. Comp accounts are not subject to the billing terms in this section but remain bound by the rest of these Terms. We may end a comp grant at any time with reasonable notice.

Disputes and chargebacks. If you dispute a charge, please email us before initiating a chargeback with your card issuer. Chargebacks filed without first contacting Bluebridge may result in immediate suspension of the related account pending resolution.

Bluebridge offers an optional feature that lets an official submit the information requested by IRS Form W-9 and authorize Bluebridge to generate a filled W-9 PDF for transmission to a payor by email. The official is solely responsible for the accuracy and completeness of every field they submit, including their legal name, business name, federal tax classification, address, and taxpayer identification number, and for the recipient address they authorize. Bluebridge does not verify any of these fields.

Consent and forwarding. An assignor can never read your W-9 fields or send a forward on your behalf unless you have explicitly approved a specific share request from that assignor. By approving a share request, you authorize Bluebridge to email a filled W-9 PDF to the payor email named in that request. You may revoke an approved share, and you may remove your W-9 from Bluebridge, at any time from Profile → Tax info; revocation does not retract any PDF already sent.

Email transit. Forwarded W-9 PDFs are sent over standard transactional email. Email is not end-to-end encrypted; once a PDF leaves Bluebridge for a payor inbox, it is subject to the policies and security practices of the payor’s mail provider and any intermediate relays. You should authorize forwarding only to addresses you trust.

Not tax advice. Bluebridge is not a tax advisor and the W-9 feature is a convenience tool, not legal or tax advice. If you are unsure how to complete a W-9, or about the consequences of providing one to a payor, consult a qualified tax professional.

Bluebridge may offer event-specific form-fillers — for example, the UC Irvine Game Operations Service Agreement surfaced on UCI women's tennis events — that let an official fill an institution's standard contractor agreement with values pulled from the event and the official's profile, generate a filled PDF, and email that PDF to the institution's designated contact and to the event's assignor(s).

Sworn attestation. Before you send a generated form, you must affirm in-app that the information on the form is accurate and truthful to the best of your knowledge. By submitting, you accept sole responsibility for the contents of the form, including any institutional, tax, payment, or identification information. Bluebridge is not responsible for the contents of forms its users submit, and Bluebridge expressly disclaims liability for any inaccurate, incomplete, or misleading information transmitted to the receiving institution. The receiving institution's policies govern how the form is treated after delivery.

Reference codes and audit trail. Each send mints a short reference code (printed on the PDF and included in the email body) and records the recipient list, submitter, and timestamp in our audit log. The reference code lets either party identify a specific submission later.

Recipient routing. You choose the recipients of each send from the confirm dialog. You may deselect any recipient, including the institutional contact. If you deselect the institutional contact, the first remaining recipient becomes the To address. You are responsible for ensuring the form reaches the correct institutional contact.

For events whose payment vendor is not Bluebridge, the event's assignor team may mark individual assignments as paid through an off-platform method (Zelle, check, direct deposit, etc.) and record the amount, method, reference, and notes for that assignment. These records are an internal payment log kept by the assignor for their own bookkeeping; Bluebridge does not process the underlying payment, does not custody funds, and does not guarantee, verify, or reconcile any off-platform amount. Disputes over whether an off-platform payment was actually made or in what amount are between the official and the assignor.

The Accounting hub at /accountsis an assignor-side tool for tracking client/account ledgers and issuing invoices. Bluebridge does not act as a collections agent, escrow agent, or accountant. Invoices you issue from the Accounting hub are sent on your own behalf as the bill-from party, except where the invoice is issued for a Bluebridge-vendor event and Bluebridge LLC is set as the bill-from party (in which case Bluebridge LLC's entity details are snapshotted on the invoice at issue time).

You are solely responsible for the accuracy of every invoice line item, amount, and bill-to address you record, and for the consequences of marking an invoice as sent, paid, or void. You are also responsible for gating access appropriately when you invite a co-admin to an account; account admins can view and edit invoices and ledger transactions on the accounts they are added to.

When an event displays a “powered by Bluebridge” label (or any visually equivalent badge identifying Bluebridge as the payment operator), it indicates that payment for that event is processed and disbursed by Bluebridge under the Bluebridge-operated events terms above. For those events, the rate, timing, payment method, and any tax-reporting obligations are administered by Bluebridge directly to the official.

Events without that label are paid by the assignor (or the entity they represent) outside of the Service. Bluebridge does not process, hold, advance, guarantee, or otherwise participate in payment for those events, and is not responsible for amounts owed, delays, or disputes between the official and the assignor regarding such payments.

The presence or absence of the label is the controlling signal for whether Bluebridge is the payor on a given event. Surrounding marketing copy, event descriptions, or messages between users do not override it.

To the maximum extent permitted by law, you release Bluebridge and its affiliates, officers, employees, and agents from any and all claims, demands, damages, costs, or expenses (including reasonable attorneys' fees) of every kind, known or unknown, arising out of or relating to your interactions with any other Bluebridge user, including other officials, assignors, tournament organizers, players, coaches, parents, or spectators — whether such claims relate to assignments, cancellations, payment disputes, communications, physical injury, property damage, defamation, or any other matter. You expressly waive the protections of California Civil Code §1542 (and any similar law of any other jurisdiction), which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Match reports submitted through Bluebridge are intended to be accurate, complete, and timely. You agree not to falsify match reports or to submit reports for matches you did not work. Assignors and Bluebridge administrators may review reports for completeness and accuracy.

You retain ownership of the information you submit to the Service, profile details, applications, match reports, messages, group rosters, and so on. You grant Bluebridge a limited, worldwide, royalty-free license to host, store, display, and process that content as necessary to operate the Service and to share it with the other users who need to see it (for example, an assignor seeing applications to their event).

The Bluebridge name, logo, interface, software, and underlying technology are the property of Bluebridge LLC and are protected by intellectual-property laws. These Terms do not grant you any right to use Bluebridge trademarks or to copy, modify, reverse-engineer, or create derivative works of the Service.

If you send us suggestions, ideas, or feature requests, we may use that feedback to improve the Service without any obligation or compensation to you.

We may change, add, or remove features of the Service at any time. We aim for high availability, but we do not guarantee uninterrupted access, and we may need to take the Service down for maintenance or to address security issues without prior notice.

You may stop using the Service at any time and may request that we delete your account. We may suspend or terminate your access if you breach these Terms, falsify match reports, harass other users, or use the Service in a way that creates risk for Bluebridge or for other users. Provisions of these Terms that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and dispute provisions) will do so.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any particular assignment, applicant, or match report will meet your expectations.

To the maximum extent permitted by law, Bluebridge and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, whether incurred directly or indirectly. Our aggregate liability arising out of or relating to the Service will not exceed one hundred U.S. dollars (US$100).

You agree to defend, indemnify, and hold harmless Bluebridge and its affiliates from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Service, your content, your breach of these Terms, or your violation of any third-party right or applicable law.

Please read this section carefully — it affects your legal rights. You and Bluebridge agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service (a “Dispute”) will be resolved exclusively by final and binding individual arbitration, rather than in court, except as expressly stated below.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, then in effect. The arbitration will be conducted by a single arbitrator, held in Los Angeles County, California (or, at your election, by telephone or video), and the arbitrator's award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class-action waiver. You and Bluebridge agree that Disputes must be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed from the arbitration and brought in court, while all other claims remain in arbitration.

Exceptions. Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in court to protect intellectual-property rights.

30-day opt-out. You may opt out of this arbitration agreement by emailing albert@joinbluebridge.com within 30 days of first accepting these Terms, including your full name, the email associated with your account, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.

For any Dispute not subject to arbitration (for example, a Dispute brought in small-claims court or one that survives under the carve-outs above), you and Bluebridge each waive, to the fullest extent permitted by law, any right to a trial by jury.

Any Dispute arising out of or relating to these Terms, the Privacy Policy, or the Service must be commenced (in arbitration or, where permitted, in court) within one (1) year after the cause of action accrues. Otherwise, the Dispute is permanently barred. This shorter limitation period applies to the maximum extent permitted by law.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and Bluebridge agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California for any dispute arising under or relating to these Terms.

We may revise these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Continued use of the Service after a change means you accept the revised Terms.

These Terms, together with the Privacy Policy, are the entire agreement between you and Bluebridge regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email us at albert@joinbluebridge.com.